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Shipping Policy

Shipping Policy
We offer FREE standard shipping on all U.S. orders over $70 excluding International Orders (see below). U.S. orders less than $50 will be subject to a standard flat rate of $5.99 per order.

Expected Shipping Time
All items will be shipped within 1-3 business days via USPS, UPS or Federal Express. Should any expected delay outside this range occur, we may contact you through email and/or phone. If an item or part of your order is currently not in stock, we will contact you.
Please note: All orders are shipped from our facility located in Florida.

Standard Shipping 
Orders received by Friday, Saturday or Sunday: will be shipped by Tuesday.
Orders Received by Tuesday, Wednesday and Thursday: will be shipped a day after
Expected Delivery: 1 - 5 business days later. International Orders (Non-U.S.) Please add 5-7 business days to Expected Delivery time; will vary by country. Read details and rates related to shipping for international Orders


 

Priority Shipping 
Orders received by Friday, Saturday or Sunday: before 1:00 pm EST: will be shipped by Monday.
Orders received by Monday before 1:00 pm EST: will be shipped byTuesday.
Orders received by Tuesday before 1:00 pm EST: will be shipped by Wednesday.
Orders received by Wednesday before 1:00 pm EST: will be shipped by Thursday.
Orders received by Thursday before 1:00 pm EST: will be shipped by Friday.
Expected Delivery: 2 business days later. International Orders (Non-U.S.) Please add 5-7 business days to Expected Delivery time; will vary by country. Read details and rates related to shipping for international Orders


 

Express Shipping 
Orders received by Friday, Saturday or Sunday: before 1:00 pm EST: will be shipped by Monday.
Orders received by Monday before 1:00 pm EST: will be shipped byTuesday.
Orders received by Tuesday before 1:00 pm EST: will be shipped by Wednesday.
Orders received by Wednesday before 1:00 pm EST: will be shipped by Thursday.
Orders received by Thursday before 1:00 pm EST: will be shipped by Friday.
Expected Delivery: 1 business days later. International Orders (Non-U.S.) Please add 5-7 business days to Expected Delivery time; will vary by country. Read details and rates related to shipping for international Orders


Track your order
Tracking information will be automatically emailed once your order is packaged and shipped. Additionally, customers who placed an order using their registered account may view their Order Status On-line at any time. If you have not received a tracking number for your order within 3 days of submitting your order, please let us know by using our contact us page. Be sure to check your bulk email folders in case your email provider mistakenly filtered the tracking notification email.

Military Addresses
For APO and FPO, orders take about 7-10 business days. Please let us know in the order comments if you cannot receive USPS shipments, and that the order must be shipped using an alternate shipping service.

International Orders
International Orders placed from outside of the Continental United States are excluded from free shipping, and will be subject to a standard rates of $9.99 per order. If you find that you cannot place an order to your specific country, please contact us and we will try to assist you. We are not responsible for any customs, fees, destroyed, damaged, or lost packages. In the case that something does happen during the transit of your package, we would be happy to help you file a claim.

Import Tax Policy
Pygmaleon.com is not liable for any import taxes levied by your country. Your package may be destroyed or otherwise disposed of by authorities should you decline to pay import or customs tax levied by the country. Once a package leaves the United States, we are not responsible for any lost or destroyed packages. You will not be entitled to any refund in this event.

Refused And/Or Attempted Delivery
We will not issue a refund if you abandon your package. If you are not present at the time of delivery, it is your responsibility to find the carrier and location of the package. You will not be refunded for any undelivered packages if a delivery was attempted at a time you were not present. Once a package leaves the United States, we have no jurisdiction regarding customs or carriers in your country.

Return Policy
We guarantee each fragrance to be 100% authentic fragrance decanted from the original bottle, however, we cannot guarantee your satisfaction for the actual fragrance itself. Therefore to ensure zero product tampering and to guarantee each product shipped is authentic, we do not accept returns or exchanges. All sales are considered final. Defective items and/or damaged products can be returned for a replacement if we are notified within 48 hours of delivery. To return a product for an exchange you will need to obtain a Return Merchandise Authorization (RMA) number. Please contact us and request an RMA number. An RMA number can ONLY be obtained by contacting the billing department. You will receive a response within 24 hours.

Please Note: We cannot process or refund packages marked “Return to Sender”. Exchanges will be sent to the same address that was originally used. To ensure a exchange is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number. Returned products must be sent to the following address:

7801 NW 37th street
Doral FL, 33166
United States

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

Order Changes
Please let us know as soon as possible by using our contact us page. Although most changes can be made before 12 pm, we cannot guarantee that your order hasn’t been shipped already. We cannot make changes if you order has already been shipped.

Warranty
Pygmaleon.com does not warranty any items. The company who manufactured that particular item will handle your warranty. However, we will do whatever we can to help facilitate this for you by acting as the company that represents the product and sold it to you. If you think you have a defective product, you can contact the manufacturer directly. However, if you would like our help in the manner, please send us detailed pictures of the defect or damage with information on how long the product has been in use and how it happened. We will then pass that information along to the manufacturer to help facilitate the warranty for you. Each warranty is handled on a case-by-case basis.

Liability
Pygmaleon.com assumes no liability from the use of any products we sell. By purchasing and/or using the product we sold, you assume all risk, responsibility and liability of any product ensuing loss or damage to persons or property.

Please read our FAQs page for answers to Frequently Asked Questions or contact us with any questions.