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Return Policy Information

Information Regarding Pygmaleon’s Return Policies

Pygmaleon.com offer returns within 30 days following the receipt of your purchase.  In this page, we have consigned very important information about how to carry out a return in case this is necessary.  The majority of the products sold at Pygmaleon.com are dependent on a general return policy observing the best practices of the market. However, some product categories rely on their own return policies.

The requisites that we observe at Pygmaleon to accept returns & authorize reimbursement for payments already made directly through Pygmaleon or through one of the several companies  that use our platform are as follows:

•  All products without exception must be new and in perfect condition.
•  All products must be returned in their original packaging and must include all accessories. 
•  Shoes and clothes, in general, must not have been worn.  


Returns & Reimbursements

Returns & Reimbursements

In order for a customer to obtain a reimbursement of the value of their purchase, they must notify Pygmaleon within thirty (30) days from the date of the actual receipt of delivery of your purchase.  In many cases you will receive your reimbursement on or before four (4) weeks from the date of notification.  Our estimate of four weeks takes into account the following timetable to fulfill your request.

  • Up to 14 business days to ship the merchandise to our facility in the U.S.
  • Up to 5 business days to inspect the merchandise.
  • Up to 5 business days to process the credit transaction against your bank or credit card company.  

We will notify your return via e-mail along with details, using the same method of payment with which you made the purchase.  Your return expires 30 days after having received your purchase. 


Articles not Accepted as Returns

Pygmaleon does not accept returns of the following articles.

•  Articles considered as “hazardous materials” that use liquids or flammable gases (contact manufacturer directly to find out about services, guarantee, returns and information about refunds).   
•  Any electronic product that does not have a UPC number or a serial number. 
•  Download apps.
•  Gift cards, except for what is required by the law.
•  Pre-Paid Video Cards (World of Warcraft, X Box 360 Live, Wii Points, etc). Articles bought from providers different than Pygmaleon.com  (although it’s possible that these providers accept these returns in a more direct way).
•  Articles of personal use or health.
•  Edible products.
•  Open Software.
•  Articles with special restrictions imposed by the United States Department of Transportation  (as indicated on the product detail page).
•  Wines & perishables items (food articles, chocolates, plants, and flowers)
•  Perfumes and Fragrances
•  Any designer brand name clothing, shoes, purses, and accessories if the security tag is removed.